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COSTA CRUISES: Sales Attendant (Japanese Speaking)

  • Actively sells and provides customer service with persuasiveness, friendliness, and with the clear objective of making successful sales throughout the shop
  • Clears understand the promotional strategies and ensures successful implementation with resources provided by the Company
  • Organizes independently the assigned shop area in order to ensures that goods are continuously presented in accordance with the Costa Shop standards
  • Is responsible for goods receipt and organizes the assigned storage area
  • Provides to restock the shop from storage room continuously in order to guarantee that the shop is always stocked.
  • Is responsible to collect Guest’s payments for their purchases , in compliance with Company procedures
  • Cleans the shops and storage area with the proper materials according to sanitation rules in order to guarantee that the areas are spotless and shops are ready for the next opening
  • Provides suggestion on stock replenishment to the main offices in order to improve Guest’s satisfaction and increase the shops revenue
  • Gathers feedbacks on product offerings/price positions/etc. and report to the Company with insights for improvement
  • Takes active part in a work environment that support a successful safety culture. Is a dynamic contributor in following safety policy and procedures.

COSTA CRUISES: Sales Manager (Japanese Speaking)

Leads and coaches the onboard Sales Attendants to achieve revenue targ

Makes sure of smooth operations of the In-House Shop, including stock receipt, storage management, shopfloor management, people management (Sales Attendants)

Communicates regularly with shoreside team to clearly understand company strategies and to ensure successful implementation with resources provided by the Company

Makes onboard marketing & promotional plans proactively within given resources, shares successful practices / makes suggestions to shoreside and other ships so as to achieve fleet goal

Collaborates with other departments according to company strategies to achieve common goal

Manages daily reports to shipboard and shoreside

Provides suggestions on stock replenishment to the main offices in order to improve Guest’s satisfaction and increase the shops revenue

Gathers feedbacks on product offerings/price positions/etc. and report to the Company with insights for improvement

Facilitate a work environment that supports a successful safety culture. Is responsible for ensuring that his/her team implements and maintains an effective Hess management system. Enforce and promote Safety procedures in the team/Department under responsibility.

COSTA CRUISES: HR Director

Acts as the first point of contact for HR issues and services, in order to ensure that rules are respected 
(being warrantor for Company rules) and promote staff development. Facilitates communication bridging 
the gap between management and crew, shipboard and shoreside. Fosters a climate of integration and 
participation, supporting the welfare of the crew

SAGA CRUISES: Galley Utility

  • Assures that all Galley equipment (e.g.: plates, glasses, pots ..) is always properly cleaned and sanitized in order to guarantee delivery of the services, following HACCP standards
  • Provides to maintain all Galley working areas always clean, including floors, walls, elevators as per Galley manual, to guarantee the sanitation, following HACCP standards
  • Operates the washing machines to guarantee that Galley equipment is kept clean and ready for the service

SAGA CRUISES: 1st Cook

  • Collaborates on food preparations, accomplishing all tasks assigned by the Chef de Partie, in order to provide the final dish as per Company procedures, following HACCP standards.
  • Organizes and keeps the assigned Galley area tidy, cleaned, sanitized and stores utensils properly in order to respect HACCP standard and Company procedures
  • Loads the food needed from the provision area, as per requisition form and stores it in the designated areas, to guarantee that the final dish can be prepared as per Company recipes and following HACCP standards

SAGA CRUISES: 2nd Cook

  • Collaborates on food preparations, accomplishing all tasks assigned by the Chef de Partie, in order to provide the final dish as per Company procedures, following HACCP standards.
  • Organizes and keeps the assigned Galley area tidy, cleaned, sanitized and stores utensils properly in order to respect HACCP standard and Company procedures
  • Loads the food needed from the provision area, as per requisition form and stores it in the designated areas, to guarantee that the final dish can be prepared as per Company recipes and following HACCP standards

COSTA CRUISES: Bar Attendant Lounge Trainee

Provide speedy, courteous and professional service to all Guests assuring the best beverage production and revenue

HOLLAND AMERICA LINE: Guest Services Associate

Provide all Guests with a premium level of service in person and over the telephone by ensuring that all requests are courteously, promptly, efficiently handled in accordance with Company policies and ensure that follow up is consistent and without delay. When situations require, provide Guests with answers, alternatives and solutions to issues presented.

HOLLAND AMERICA LINE: Dining Service Attendant

Assists and supports the food and beverage service onboard in various capacities. Leads the service for food and beverage in an assigned station in the Mess Rooms and Lido Market, but also assists with guest service, food delivery, and table resetting in the Dining Room or In Room Dining as assigned. Ensures guests are consistently provided with courteous, prompt and efficient service according to company standards.

HOLLAND AMERICA LINE: General Galley Steward

Operates, maintains and cleans equipment, china, glassware, and other galley items as well as dishwashing areas. Assists with transporting food, provision, china, and other supplies as needed.