Paramedics are responsible for providing high standards of individualized routine and emergency care to guests and crew. Paramedics act as a first responders, triaging emergency calls, assessing and treating on scene, and transferring patients to the shipboard medical center for definitive care. Through the use of specific patient group directives, paramedics are able to practice autonomously under the authority of doctors, assessing patients and providing treatment and advice for specific conditions. In additional to first response duties, paramedics work closely with shipboard nurses and doctors to attend to patients attending daily walk-in clinics.
Paramedics also perform various technical and non-clinical administrative tasks that support the efficient and safe operation of the medical center under the direction and supervision of the Senior Nurse. Additional duties include equipment checks, medicines and inventory management, participation in drills, audits, inspections and training of other crew members. Technical skills are learned and practiced on board, such as X-rays acquisition, and performing a wide-array of laboratory tests and other procedures.
All medical staff provide high level of customer service, maintaining a professional, dignified, friendly, assertive, and polite manner at all times, towards both guests and fellow crewmembers, and demonstrate performance consistent with the Vision, Mission and Strategic Plan of the organization.
Leads and coaches the onboard Sales Attendants to achieve revenue targ
Makes sure of smooth operations of the In-House Shop, including stock receipt, storage management, shopfloor management, people management (Sales Attendants)
Communicates regularly with shoreside team to clearly understand company strategies and to ensure successful implementation with resources provided by the Company
Makes onboard marketing & promotional plans proactively within given resources, shares successful practices / makes suggestions to shoreside and other ships so as to achieve fleet goal
Collaborates with other departments according to company strategies to achieve common goal
Manages daily reports to shipboard and shoreside
Provides suggestions on stock replenishment to the main offices in order to improve Guest’s satisfaction and increase the shops revenue
Gathers feedbacks on product offerings/price positions/etc. and report to the Company with insights for improvement
Facilitate a work environment that supports a successful safety culture. Is responsible for ensuring that his/her team implements and maintains an effective Hess management system. Enforce and promote Safety procedures in the team/Department under responsibility.