HOLLAND AMERICA LINE: Guest Services Associate

Job Description

Provide all Guests with a premium level of service in person and over the telephone by ensuring that all requests are courteously, promptly, efficiently handled in accordance with Company policies and ensure that follow up is consistent and without delay. When situations require, provide Guests with answers, alternatives and solutions to issues presented.

Job Qualification

Able to work well with both shipboard and corporate personnel. Being open minded, flexible, and able to handle constantly changing priorities. Ability to multi-task and evidence of strong organizational skills. A genuine interest in working with and helping guests and the ability to handle complaints and deal effectively with difficult situations. Must be able to work nightshifts for designated periods.

Educational

College

Age

21 - 35 years old

Experience

2 years

Preferably with Passport, Seaman's Book, and BST

Please bring along with you:

- CV

- Recent Photo 4x6

- photocopy of National ID Card

- Certificates of employment (Original and Copy)

- 2 last contracts Appraisals (for shipboard experience)

- Photocopy of Family Cert. (KK)

- Photocopy of Birth Certificate

- Be in a business attire is a must.

IMPORTANT!

Please bring your CV and Reference letter or Certificate of Employment (Original and Copy) from your previous company.

For ex-crew (those with shipboard experience), please bring PASSPORT, SEAMAN'S BOOK, and 2 last-contract APPRAISALS. We will not continue the interview without those documents.