The 1st Housekeeper assists the Executive Housekeeper in the efficient & safe organization and operation of the housekeeping department.
Provide support and cover for the Executive Housekeeper during absence.
Supervise daily operations of Assistant Chief Housekeepers and housekeeping team, including scheduling, performance monitoring, appraisals, discipline, and crew development, in coordination with the Executive Housekeeper.
Ensure smooth housekeeping operations by overseeing luggage handling, maintenance follow-ups, inventories, reports, supply control, and proper distribution of materials.
Handle guest concerns and special requests, and conduct regular inspections of staterooms and public areas to ensure compliance with cleanliness, safety, and company standards.
Lead and support a multicultural team, hold daily operational meetings, and maintain the highest standards of guest service, hygiene, and STAR Service compliance.
Provide leadership to direct reports, including performance management, MLC compliance, training, succession planning, and team communication and recognition.
Follow all safety, Public Health, environmental, and security policies, use proper PPE, maintain grooming standards, protect company property, stay flexible under pressure, support KPI goals, and participate in required training and inspections.