VIKING OCEAN: Stateroom Steward/ess

Job Description

The Stateroom Steward/ess provides Guests with a professional, personalized housekeeping service 
at all times. This includes, but is not limited to, maintaining high standards and consistency of cleanliness 
of the Guest staterooms while providing our Guests with outstanding customer service.  

It is your responsibility to create a friendly, guest-oriented service culture to ensure Guest satisfaction 
and repeat business, which in turn, will increase revenue and profitability of the company.

Job Qualification

 

• Must have a minimum of two years’ experience as a Stateroom Steward/ess or similar position.

• Previous experience working in an operation with high standards of Guest services and cleanliness, such as premium brand ships, as well as previous cruise industry experience is required.

• Must have experience cleaning at least 15 – 20 rooms twice daily.

• Must be able to do extensive walking and stand on your feet for long periods of time; must be able to physically handle 50+ lbs.

• Must have solid English communication skills to communicate effectively with native English-speaking guests.

• Guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards are required; must be able to deal with confidential information with competence and discretion.

• Must be able to work with various chemicals, hazardous materials, and cleaning tools.

• Must have a proven and comprehensive knowledge of all Public Health and Sanitary Policies compliance.