The Costa Shop Specialist is an expert in an assigned department or specialized functional area, responsible for delivering distinctive guest experiences and driving sales results. The Costa Shop Specialist sells a wide assortment of high-end and luxury products in a sophisticated retail environment, and is accountable to be knowledgeable and up to date on the products and unique offerings available onboard. The role also helps always maintaining visual standards and cleanliness within the store, as well as ensuring that stock levels on the floor are adequate (refilling stock as necessary). A Costa Shop Specialist is also in charge of monitoring their section, and assisting in other categories when needed. The position fosters a collaborative leadership, while personally exhibiting the Costa Values and Culture Essentials.