WORLD CRUISES: Guest Relation Manager

Job Description

Responsible for Coordinating, organizing and supervising front office operations through
directly managing guest service staff and night duty staff. Financially accountable forthe
daily cash float of the reception team. Act as leader of the front desk team and ensure
your team provides and operates to the highest level of customer care. Foster close
relationships with other departments. In charge of cabin upgrades. Follow up on any
specific guests’ requests and deal with guest complaints efficient and with the highest
level of customer care. Ensure the daily complaint log is updated and issues have been
resolved within the given time frame. Ensure that the reception desk is always in
immaculate order and presentable. Schedule your team fairly, efficient and according to
the duty plan. Guest Relation Manager and his/her team provide standards of service
consistent with Company s standard and warranties an unparalleled vacation
experience for our guests.

Job Qualification

Bachelor s degree in Hospitality Management or a related field preferred.
• 3+ years of experience in the role of GRM preferably in a cruise, luxury hotel, or
resort setting.
• Strong computer knowledge Outlook, MXP, Excel, Words.
• Strong language skills in English and preferable in Chinese.