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Job Description

  • Consistently exceeds Restaurant defined targets by driving a personalized guest and teammate centric culture, reducing friction points and mitigating negative surprises.
  • Assist guests during the dining hours with wine recommendations, service and selections for perfect pairings with their meals.
  • Actively ensures that beverage service teammates in the assigned dining locations are working together as company ambassadors and making a positive and professional impression at all times.  
  • Promotes and ensures integration of Medallion Class products, services and applications.
  • Hosts and ensures proper set-up of all wine tastings. Works closely with Culinary and Dining teams on wine and food pairing dinners and special events, as instructed by the F & B Director.
  • Maintain all wine storage area inventory, updated and reconciled with physical inventory.
  • Drives the Service Excellence culture and platform by continually reviewing guest comments and feedback, as well as circulating in assigned areas, to ensure satisfaction.
  • Responsible for achieving and exceeding guest satisfaction standards and rating for wine service consistent with company goals. Personally gets involved with handling guest concerns.
  • Ensures that all guest orders are processed promptly and accurately through the onboard POS system.
  • Confirms all charges on company accounts are processed correctly and in a timely manner, and any inconsistencies are escalated to senior management. 
  • Accountable for all wine stock held in the assigned location. 
  • Monitors all wine sales & promotions and ensures teammates are actively promoting sales while maintaining a guest-centric approach.
  • Owns their experience areas and oversees the implementation and execution of our wine program in alignment with the Princess Cruises standards for consistency in the guest experience.
  • Conducts daily/weekly wine training for all front-of-house ranks in the Food & Beverage department.
  • Ensures cleanliness and proper storage is maintained in the wine cellar and the wine displays as per public health standards.
  • Promptly performs all other job duties as assigned by senior management. 

Job Qualification

  • Extensive working wine knowledge with a WSET, ISG, CMS or SWE certification.
  • Minimum of 2 years’ experience being part of a beverage service operation is required (Four star and above preferred: Hotel Resort or Restaurant); or one year of experience being part of a beverage service operation on a cruise ship is required. 
  • Exceptional communication and interpersonal skills. 
  • Excellent computer software skills required (Word; Excel; Outlook etc.)
  • Ability to speak and write English fluently. Proficiency in at least one of the following languages would be an advantage - Spanish, French, Italian or German. 
  • Ability to interact with others in a culturally diverse and dynamic environment.
  • Extensive knowledge of varying wine and beverage brands, trends and quality.
  • Knowledge of new and old-world wines, including food and wine pairing, with the capability to conduct wine tasting sessions for large groups of guests, officers and/or teammates. 
  • The ability to train other members of the Food & Beverage Team on making wine recommendations and on correct service standards.
21 - 45 years old
2 years

Preferably with Passport, Seaman's Book, and BST

Please bring along with you:
- CV
- Recent Photo 4x6
- photocopy of National ID Card
- Certificates of employment (Original and Copy)
- 2 last contracts Appraisals (for shipboard experience)
- Photocopy of Family Cert. (KK)
- Photocopy of Birth Certificate
- Be in a business attire is a must.

Please bring your CV and Reference letter or Certificate of Employment (Original and Copy) from your previous company. 
For ex-crew (those with shipboard experience), please bring PASSPORT, SEAMAN'S BOOK, and 2 last-contract APPRAISALS. We will not continue the interview without those documents.